Which methods of
payments are accepted at EZ
Cigar Shop?
- EZ
Cigar Shop currently accepts two major
credit cards; Visa & Master Card.
Unfortunately, we do not accept American Express, Discover
Card nor checks.
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| Does EZ
Cigar Shop Ship Internationally?
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How long does it
take for EZ
Cigar Shop to process an order?
- First it will take EZ
Cigar Shop less than 24 hours to confirm
an order.
After order confirmation:
If the purchased item(s) are In Stock, it will take EZ
Cigar Shop approximately 24 to 48 hours
to locate, package, and ship your order.
If the purchased item(s) are NOT In Stock, then the order
will be packaged and shipped in the first 12 hours after
EZ Cigar
Shop receives the Out Of Stock Item(s)
form our Distributors / Wholesalers. Every EZ
Cigar Shop customer will receive emails
updating them on the status of their orders. If at any time
the customer does not feel comfortable waiting on our Distributors
/ Wholesalers, EZ
Cigar Shop will gladly offer the customer
a substitution for any other item(s) in our Online Cigar
Shop at a comparable price. If the substitution does not
satisfy the customer, then EZ
Cigar Shop will give the customer a
full REFUND.
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How long does it take for an order to complete the shipping process?
- Shipping can take from 2-4 days.
We use the United States Postal Service (USPS) Priority Shipping and Delivery Confirmation Service for all of our orders (Excluding FREE Cigar Offers).
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What is EZ
Cigar Shop Return Policy?
- EZ Cigar Shop has a strict
two week Return Policy and $10.00 (ten dollar) Restocking
Fee for each item returned. We currently have a 2 week limit
on accepting returned item(s). This means that the customer
has exactly 14 calendar days to pay the Restocking Fee and
to return the purchased item(s), at the customer’s expense.
This 14 day period starts the very day the original order
completed shipment. All Returned Item(s) must contain its
Unbroken Factory Seal and must remain in its original plastic
rapping to be accepted as a qualified Return Item(s). If
we receive a Returned item(s) without the customer paying
for the Restocking Fee, ‘EZ
Cigar Shop’ will deduct the Fee from
the original purchased price.
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Does EZ
Cigar Shop issue Refunds?
- Refunds are issued only
if, EZ
Cigar Shop has yet to ship any item(s)
to the customer and if the customer will not be satisfied
with item(s) substitution. If the customer does not notify
EZ Cigar
Shop about the Refund Request before
the item(s) are shipped, then the customer will have to
pay the $10.00 (ten dollar) Restocking Fee.
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Does EZ
Cigar Shop charge sales tax?
- EZ
Cigar Shop is located in Miami, Florida.
By law we are required to collect sales tax on all orders
shipped within Florida. Orders shipped outside of Florida
are not subject to sales tax.
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Is every item posted
on the EZ
Cigar Shop website guaranteed to be in stock?
- Due to the nature of the
industry and the high demand for specific cigars, it is
imposable for any retailer or wholesaler to have every size
form every cigar manufacture in stock at the same time.
We have been consistent in carrying over 95% of the items
posted on the website. Every item posted on the website,
are items that are in stock or items that will be in stock.
We do our very best to stay up to date with discontinued
cigars and taking them off the website. Every item posted
on the website are items that we have the ability to acquire.
Unfortunately, every item is not guaranteed in stock.
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